Refund and Return Policy

Last Updated: September 2026

Order Cancellation & Refund

Order Canceled Before Shipment

If you cancel your order before it has been shipped, we will process the cancellation and issue a full refund to your original payment method.

Order Canceled After Shipment

Once an order has been shipped or is in transit, it cannot be canceled directly. If you wish to cancel after shipment, please refer to the applicable Return Conditions below to determine whether your order is eligible for return.

Refused Delivery

If you refuse delivery after an order has shipped, the order will be treated as a return. Please notify Buture customer service promptly of any refused delivery to help avoid delays in processing your refund.

Once the returned package has been received and inspected, we will issue the applicable refund to your original payment method within 7 business days.

For refused deliveries, Buture reserves the right to deduct 10% - 20% of the original order total to cover applicable shipping and return costs.

If a refused package is lost or damaged during return transit, or cannot be tracked or confirmed as received by our warehouse, Buture reserves the right to withhold the applicable refund.

90-Day Return Eligibility

New and Unused Products

Return requests for new and unused products must be submitted within 90 days of the order delivery date.

To qualify for a full refund, the returned product must meet all of the following conditions:

• Be new, unused, and in its original condition.
• Include the original packaging, which must be in reasonably good condition.
• Include all original components, accessories, manuals, and other materials included with the purchase.
• Include any free gifts or promotional items received with the order.
• Be free from signs of damage, misuse, modification, or excessive wear.

Once the returned product has passed our inspection, the applicable refund will be issued in accordance with the refund procedures outlined below.

Used Products

If you have used the product and wish to return it for reasons unrelated to product quality, you may submit a return request within 30 days of the order delivery date.

All returned used products are subject to inspection. To be eligible for a return, the product must:

• Be in good overall condition and free from damage caused by misuse or excessive use.
• Include all original components, accessories, manuals, and packaging, where applicable.
• Be free from intentional damage, unauthorized modification, or improper maintenance.

Depending on the condition of the returned product, a refurbishment fee of 20%–50% may be deducted from the refund amount. The applicable refurbishment fee will be determined following inspection of the returned product.

Returns Due to Product Quality Issues

If you believe your product has a defect or quality issue, please contact our Customer Support Team before returning the product.

Our support team may first provide troubleshooting assistance to determine whether the issue can be resolved without a return.

Depending on the nature and severity of the issue, Buture may offer one or more of the following resolutions:

• Troubleshooting and technical support;
• Replacement parts;
• A replacement product, where applicable;
• A partial refund of 30%–60%, depending on the severity of the issue;
• A return and refund in accordance with our applicable warranty and after-sales procedures.

If the issue is confirmed to be a product quality defect and a return is required, Buture will cover the applicable return shipping costs in accordance with our Warranty and After-Sales Policies.

For additional information regarding warranty coverage and eligibility, please refer to our Warranty Policy.

Non-Returnable Items

The following items are generally not eligible for return or refund:

• Accessories purchased separately;
• Refurbished products;
• Products sold or provided exclusively as free gifts;
• Items that have been intentionally damaged, excessively used, modified, or improperly handled;
• Products that do not meet the return conditions specified in this policy.

If you are unsure whether your product is eligible for return, please contact Buture Customer Support before shipping the product back.

Return Shipping Costs

Returns Unrelated to Product Quality

For returns requested for reasons unrelated to product quality, such as a change of mind, personal preference, ordering the wrong product, or no longer needing the product, the customer is responsible for all return shipping costs.

Returns Due to Confirmed Product Quality Issues

If Buture confirms that a return is required due to a product quality issue covered under our applicable warranty or after-sales policy, Buture will cover the eligible return shipping costs.

Return Process

Please follow the steps below to ensure your return is processed smoothly.

Step 1: Contact Buture Customer Support

Before returning any product, please contact our Customer Support Team to request return authorization. If your return is eligible, we will provide the designated return address and any necessary instructions. Please do not return products to any address other than the one provided by Buture, as unauthorized returns may result in processing delays or ineligibility for a refund.

Step 2: Ship the Product

Once your return is authorized, please securely package and ship the product using a trackable shipping method. Depending on the return arrangement, you may use your own shipping method or a return label provided by Buture, where applicable. Returns sent via cash on delivery (COD) will not be accepted.

Step 3: Provide Return Information

After shipping your return, please provide the following information to our Customer Support Team:

• Shipping carrier;
• Return tracking number;
• Shipment date;
• Proof of shipment or shipping receipt, where applicable.

Please retain your tracking information and proof of shipment until Buture confirms receipt of the returned product. Buture is not responsible for returns that cannot be verified as received.

Step 4: Return Inspection

Once the returned package is received, Buture will verify the shipment and inspect the product to determine whether it meets the applicable return conditions. For used products, the inspection will also determine whether a refurbishment fee applies.

Refund Processing

Once the returned product has been received and successfully inspected, Buture will process the eligible refund within 5 business days. Refunds will generally be issued to the original payment method used for the purchase.

After the refund is processed, it may take 72 hours or longer for the funds to appear in your payment account or on your payment card. In some cases, the refund may appear on your next billing statement. The actual processing time depends on your bank, card issuer, payment provider, or other financial institution and is beyond Buture’s control.

Additional Notes

• For orders paid through PayPal, if the original PayPal account is closed or otherwise unable to receive the refund, Buture may use an alternative refund method, such as a bank check, where applicable.
• Shipping costs, customs duties, taxes, surcharges, package insurance, and other fees originally paid with the order are generally non-refundable, unless otherwise required by applicable law or expressly stated by Buture.

Refund Deductions

Where applicable, the refund amount may be reduced to account for:

• Refurbishment fees for eligible used products;
• Missing components, accessories, manuals, packaging, or promotional gifts;
• Damage or excessive wear;
• Other costs resulting from failure to meet the return conditions.

Any applicable deductions will be communicated or reflected during the return/refund process.

Additional Terms & Conditions

This Return & Refund Policy applies only to orders purchased directly from the official Buture website. For purchases made through third-party marketplaces, retailers, distributors, or dealers, please contact the original seller or platform directly, as their respective return and refund policies apply.

This policy is separate from and does not replace the Buture Manufacturer Warranty. The expiration of the applicable return period does not affect your warranty rights. Products may remain covered by the Manufacturer Warranty after the 30-day or 90-day return period, subject to its terms, coverage, and exclusions.

All returns require prior authorization from Buture. We reserve the right to request proof of purchase and supporting information and to refuse unauthorized returns or returns that do not meet the applicable requirements. Promotional discounts, bundles, and free gifts may be subject to additional return or refund conditions.

Buture reserves the right to update this policy from time to time. Any consumer rights that cannot legally be waived or restricted under applicable local law will remain unaffected.

Contact Us

Email: official@ibuture.com

Click here to submit your request online. Our customer service team will respond to the email address you provide within 48 hours.