Shipping Policy

Last Updated: September 2026

Free Shipping

All products are eligible for free standard shipping.

Please note that orders shipped to islands or archipelagos, remote mountainous areas, or other locations outside the regular delivery coverage may incur an additional shipping surcharge. If applicable, the surcharge will be clearly displayed at checkout before you complete your purchase. The shipping surcharge is non-refundable unless the order is canceled.

Shipping Destinations

We currently ship to most countries worldwide, including but not limited to the United States, Canada, Japan, the United Kingdom, Ireland, Germany, France, Spain, Italy, Poland, Austria, and other European countries.

Shipping services and availability vary by product and destination. Available options will be shown at checkout. For shipping availability to your area, please contact us at official@ibuture.com before placing your order.

For policy reasons, we do not support dispatching to PO Box/APO/FPO/DPO addresses or military addresses. To ensure successful and timely delivery, please provide a complete and specific street address when placing your order.

Shipping Method

We work with a range of trusted international shipping and courier carriers, including but not limited to DHL, UPS, FedEx, USPS, Royal Mail, DPD, GLS, and other local carriers. The specific carrier used for your order may vary depending on the product, warehouse, and destination.

Delivery Times

Orders are generally processed within 24 working hours upon payment confirmation. After processing, standard transit time is typically 2-5 business days. Please note that processing and delivery times may be extended on weekends, public holidays, major sales events and peak shopping seasons.

Cordless Vacuum Cleaner & Car Jump Starter:

 

Parts & Accessories:

Multiple Items in an Order

We will make every effort to ship all items in your order together whenever possible. However, if an order contains multiple items, it may be split into multiple packages due to different shipping methods or warehouse inventory allocation. If your order includes both a cordless vacuum cleaner and accessories, they may be shipped in separate packages and arrive at different times. Split shipments will not result in any additional shipping charges. Once each item has been shipped, you will receive a shipping confirmation email with the corresponding tracking information.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email with your tracking number(s). You can also view your shipping information on our Track Your Order page.

For further shipping-related inquiries, please contact us at official@ibuture.com or submit a request through our Contact Us page. We will respond within 24-48 hours.

Pre-Shipment Order Changes & Cancellations

Modify Your Order

If you need to change your shipping address, please contact us as soon as possible using the email address provided with your order and provide the correct shipping information. We will make every reasonable effort to accommodate your request; however, address changes cannot be guaranteed. Once an order has been shipped, the shipping address cannot be changed.

Cancel Your Order

If you wish to cancel your order, please contact us within 24 hours of placing your order. Orders may be canceled before shipment. If your cancellation is successfully processed before the order is shipped, you will receive a full refund.

Once an order has been shipped or is in transit, we are unable to cancel it directly. In such cases, please refer to our Return & Refund Policy for detailed information on available return options and procedures.

Please note that if a package is refused without a valid reason, a fee of 10%–20% of the order value may be deducted from your refund. We strongly recommend contacting our customer service team before refusing or returning a package so that we can advise you on the appropriate next steps.

Delivery Issues & Exceptions

Delayed Packages

While we make every effort to ensure timely delivery, unexpected delays may occur due to circumstances beyond our control, including severe weather, carrier disruptions, customs clearance, or other unforeseen circumstances.

If your order has not arrived within the estimated delivery timeframe, please check the latest tracking information first. If you require further assistance, please contact us with your order number. We will be happy to assist you.

Damaged Packages

If your package arrives visibly damaged, please contact us as soon as possible and provide your order number, along with clear photos or videos of the damaged package and product. Please retain the original packaging and all shipping materials until the matter has been fully resolved, as they may be required for inspection or to file a claim with the shipping carrier.

Incorrect or Missing Items

If you receive an incorrect or incomplete order, please contact us by email within 48 hours of delivery. To help us verify the issue, please provide your order number and clear photos of the shipping label, the model number shown on the back of the product box, and all items received. For faster after-sales assistance, we recommend recording an unboxing video upon delivery.

Once the issue has been verified, we will arrange a replacement for any incorrectly shipped or missing items at no additional shipping cost. Please send the required information and supporting photos or videos to official@ibuture.com.

Failed Delivery

If delivery fails or a parcel is returned due to customer-related reasons, such as an incorrect or incomplete address or failure to respond to delivery attempts, a 5% redelivery fee based on the original order value may apply if you request reshipment. If you request a refund instead, Buture reserves the right to deduct 10%–20% of the original order value from the refund.

If tracking shows “Delivered” with carrier-confirmed proof of delivery (POD), but you have not received the package, please contact the local carrier and request an investigation or claim as soon as possible, preferably within 48 hours. Buture will assist by providing the information or documentation required for the investigation. As the carrier has confirmed delivery, such cases are subject to the carrier’s resolution and are generally not covered by Buture’s replacement or refund policy.

Shipping Protection

Shipping Protection (SP Service) is an optional service provided by XCOTTON, a third-party provider, and is subject to XCOTTON’s applicable terms and conditions. Customers may choose whether to purchase this service at checkout. Once an order enters the shipping process, the SP Service becomes effective and cannot be canceled or refunded.

Customers who purchase the SP Service may submit claims through XCOTTON’s third-party claim center within 90 days of the shipment date for eligible loss, damage, or delays occurring during transit. All claims are reviewed and processed by XCOTTON. Buture does not determine claim eligibility or compensation amounts.

For more information, please refer to the XCOTTON Terms & Conditions for Shipping Protection.

You may submit a claim directly through the [Claim Link].

Further Questions or Concerns

For any further questions or concerns, feel free to contact our customer service team at official@ibuture.com.