You can track your order by entering your email address, order number, or tracking number (found in your order confirmation email). Once entered, you'll be able to view the latest delivery status.

We process and ship all orders within 24 hours after purchase.

• Main products (vacuum cleaner&jump starter): usually arrive within 3-7 business days.
• Accessories: typically arrive within 10-20 business days.

You'll receive a shipping confirmation email with tracking details once your order is dispatched.

The courier depends on your shipping country and product type:

• USA&Canada: USPS, UPS, FedEx
• UK: Royal Mail, Yodel, Hermes
• Europe: DHL, GLS
• Accessories: YunExpress, EQT, China Post

Some orders may be fulfilled by Amazon Logistics for faster delivery.

There are a few possible reasons:

• The parcel has been created but hasn't yet been picked up by the courier.
• You may have selected the wrong carrier when tracking (for vacuum batteries, please choose EQT, China).
• There may be a delay or exception during transit. If the issue persists, please contact our support team at official@ibuture.com for assistance.

Please try the following steps first:

• Check around your home, mailbox, garage, or porch for a safe drop-off spot.
• Ask family members, neighbors, or your building reception if they accepted the parcel.
• Visit the courier's official website to view delivery proof or photo (if available).

If you still can't locate your order, please contact our support team at official@ibuture.com for help.