No. Shipping to P.O. boxes is not available.
If you wish to cancel your order, please contact us within 24 hours of placing it. We accept order cancellations before the product has been shipped. If the order is canceled before shipment, you will receive a full refund. We cannot cancel orders once the package has been shipped or is in transit. Once your cancellation request is processed, we will notify you via email.
Unfortunately, we cannot change shipment information once the product is en route.
We offer free express shipping on our products. Please note that if the delivery address is in a remote location, you may incur additional shipping costs at standard market rates.
Once your order has shipped, you will receive a notification email with your tracking number and carrier details. You can track your order through this page: Track Your Order.
Orders typically ship within 24-36 hours after purchase. Delivery times vary based on the destination:
| Region | Warehouse Location | Shipping Methods | Delivery Time |
|---|---|---|---|
| USA | USA Warehouse | UPS, USPS, FedEx, Others | 3-7 days |
| Canada | Canada Warehouse | UPS, USPS, Others | 3-7 days |
| UK | UK Warehouse | Yodel, Others | 3-7 days |
| Germany | Germany Warehouse | DHL, Others | 3-7 days |
| Spain | Spain Warehouse | CTT Express, DHL, Others | 3-7 days |
| France | France Warehouse | GLS, Others | 3-7 days |
| Italy | Italy Warehouse | BRT Bartolini, Others | 3-7 days |
| Japan | Japan Warehouse | Others | 3-7 days |
| Other Europe | Germany Warehouse | DHL, Others |
5-9 days for surrounding Europe 9-12 days for remote areas |
| Shipping Region | Warehouse Location | Shipping Methods | Delivery Time |
|---|---|---|---|
| USA, Canada, Europe, UK, Japan | Various Warehouses | YunExpress, EQT, Others | 7-20 days |
We use the following shipping methods: UPS, USPS, FedEx, DHL, Yodel, CTT Express, GLS, BRT Bartolini, SEUR, and other local carriers.
We strive to deliver all items in your order simultaneously. However, delivery times may vary due to different shipping methods used for various products. You will receive a shipment notification email for each item once it has been shipped.
We ship our products to the USA, Canada, Europe, Japan from the following warehouses:
| Country/Region | Address |
|---|---|
| USA (West) | 3534 Philadelphia St, Chino, CA |
| USA (East) | 2001 Gehman Road, Harleysville, PA 19438 |
| Canada | 3205 9 St. SE, Calgary, AB, T2G 3C1 |
| UK | Unit 170, Triumph Way, Triumph Business Park, Speke, Liverpool, L24 9GQ |
| Germany | Sonnenkamp 6, Zeven, Deutschland, 27404 |
| France | GARONOR OUEST Bâtiment DC 26, 93600 Aulnay-sous-Bois |
| Spain | A-4, Km. 64.500, Ocaña |
| Italy | Viale Commercio 3, Calvignasco, Milano (MI), 20080, IT |
| Japan | 千葉県浦安市港69 アライプロバンス浦安1A区画, 千葉県, JP |
If you receive a product different from what you ordered, please email us immediately with your order ID number and photos of the shipping label, the SKU model number on the back of the product box, and the product inside the box. Send all photos to official@ibuture.com.
For any further questions or concerns, feel free to contact our customer service team at official@ibuture.com.
