How can we help?

Search

How do I place an order on your website?

Placing an order is easy and secure! Simply navigate to the product you wish to purchase, click the "Add to Cart" button, and then proceed to checkout. You'll be prompted to enter your shipping information and select a payment method. After reviewing your order details, click "Place Order" to complete the transaction.

Was this article helpful? 0 0

Can I change or cancel my order after placing it?

We aim to process orders as quickly as possible. If you need to change or cancel your order, please contact us within 24 hours of placing the order. While we cannot guarantee that we'll be able to accommodate your request, we'll do our best to make the necessary adjustments

Was this article helpful? 0 0

If you are not satisfied with your purchase from Buture, you can request a return within 30 days of receiving the item. All returned items must be in unworn, unused, and unwashed condition with the original tags attached.To initiate a return, please email us directly, and we will assist you with the process.

Was this article helpful? 2 1

Buyer Responsibility: If the return is due to non-quality related reasons, the buyer is responsible for the return shipping costs.

Buture Responsibility: If the return is due to a proven defect, Buture will cover the return shipping costs. 

Was this article helpful? 0 0

We do not offer direct exchanges. If you want a different product, return your purchase within 30 days for a full refund. Products must be unused and in original condition. Place a new order for the desired item.

If purchased during a promotion, you can reorder under the same promotion within 30 days of the original purchase. For further assistance, please contact us.

Was this article helpful? 0 0

If your return is approved, a full refund will be issued. You can expect the refund to be visible in your account within 5-10 business days. Please note that campaigns or holidays may delay the processing. 

Was this article helpful? 0 0

We accept PayPal, Visa, Mastercard, American Express, Discover, Diners Club, Shop Pay, Apple Pay, Google Pay, Meta Pay, Bancontact, and iDEAL.

Was this article helpful? 1 0

To use a coupon code, follow these steps:Add the desired items to your shopping cart.Proceed to checkout.Enter your coupon code in the "Coupon Code" field.Click "Apply" to apply the discount to your order.Complete the checkout process.

Was this article helpful? 0 0

Yes, you will receive a payment confirmation email after placing your order.

Was this article helpful? 0 0

Within 1-2 business days of placing your order, you will receive a tracking number via email from our courier partner FedEx or UPS containing your package’s tracking information .If you place your order during the weekend or a public holiday, it will be processed the next working day.If your tracking number isn’t updating or working at all, please reach out to us as soon as you can via official@ibuture.com. We can give you the inside info.

Was this article helpful? 0 1

We offer the following shipping methods based on your location:

United States: FEDEX,UPS,USPS

France: GLS

Italy: BRT

Spain: SEUR

Was this article helpful? 0 1

No. Shipping to PO boxes is not available.

Was this article helpful? 0 0

We offer free express shipping on our products. However, if the delivery address is in a remote location, additional shipping costs at standard market rates may apply.

Was this article helpful? 0 1

If your package status shows as delivered but you have not received it, please follow these steps:Verify the shipping address provided for the order.Check with neighbors or other members of your household to see if they received the package on your behalf.Look for a delivery attempt notice, which might indicate that the package was left in a secure location or with a neighbor.If you still cannot locate the package, please contact us at official@ibuture.com with your order details, and we will assist you in resolving the issue.

Was this article helpful? 0 0

After your order is paid, our warehouse requires 1-3 days to process it. Once processed, you will receive a shipment notification email with a tracking number.

Estimated Shipping Time: 3-7 business days.

Delivery may be delayed due to external factors such as extreme weather conditions or technical failures.

During promotional campaigns, delivery times may take longer than usual.

Was this article helpful? 0 1

Follow the steps to check if your battery is certainly ready:

1) Ensure the battery is installed correctly.

2) Verify that the battery volume is within the normal range.

3) Clean the dust cup and all filters, if necessary.

Was this article helpful? 0 0

If your JR700 vacuum displays a "low battery" alert in any battery power, it may indicate a battery malfunction.
 
In such a case, please email us at official@ibuture.com with pictures or videos.
Was this article helpful? 0 0

It may indicate the battery or main body malfunction if the JR700 vacuum auto-turns off consistently without any error code or other alerts.
 
In such a case, please email us at official@ibuture.com with pictures or videos.
Was this article helpful? 0 0

If your JR700 vacuum cleaner displays an "E2" error code, it means you haven't used the original adapter. Please use the original adapter in this situation.
 
Was this article helpful? 0 0

If your JR700 vacuum cleaner shows an "E5", it may indicate a battery malfunction, while showing an "E3" may indicate a main body malfunction.
 
In such a case, please email us at official@ibuture.com with pictures or videos.
Was this article helpful? 0 0

The noise or clunk noise may be the floor brush. Here are two possible reasons:
1. The floor brush may have debris stuck in it, cleaning the floor brush thoroughly.
 
2. The roller brush inside the floor brush or other parts may be deformed and need to be replaced, email at official@ibuture.com with pictures or videos of the issue to arrange a replacement (only for those orders are during the warranty)
 
(Brushes Order Link: Click Link)
Was this article helpful? 0 0

1. Verify if your JR700 Vacuum Cleaner exhibits the following scenarios:
 
1) The battery pack and the main body display do not respond during charging.
2) The battery pack flashes red with an E2 warning while charging.
3) The battery pack flashes red with an E3 warning during charging.
 
2. Check if the adapter is original if your JR700 vacuum shows any of the above scenarios:
1) If the vacuum is used with a third-party adapter, replace it with the original adapter.
2) If the vacuum is used with an original adapter, try using different power sockets.
 
3. If the issue persists after trying all the above solutions, kindly contact the customer service team, with pictures or videos, to arrange for a replacement of the battery pack.
Was this article helpful? 1 0

1. Confirm the Running Time
It's normal for the vacuum cleaner to perform as described below at 3 different suction modes.
· Minimum Suction ≥ 15min
· Medium Suction ≥ 25min
· Maximum Suction ≥ 40min
 
2. Check the Use Period
1) For long-term use with slight draining, it is normal for the battery to decay.
2) For long/short-term use with extremely rapid draining, need to replace the battery (email at official@ibuture.com with pictures or videos of the issue to arrange a replacement).
Was this article helpful? 0 0

This might happen because something is blocking the filter or hose. Here’s how to fix it:
Step 1: Check if the filter or hose is blocked. If it is, clean or replace them.
Step 2: Look for any big debris inside the dustbin and clear it out.
Step 3: Make sure the air filters aren’t blocked. Clean them if needed.
Step 4: Clean the brush head or roller if it has dirt stuck in it.
Was this article helpful? 0 1

Strange noises usually mean something is stuck or clogged. Try this:
Step 1: Check the brush head for any tangled debris and clean it.
Step 2: Look for blockages in the airways and remove them.
Step 3: Empty the dustbin if it's full.
Step 4: Ensure the air filters and brush head are unblocked, clean them if needed.
Was this article helpful? 0 0

The problem could be with the inner electric circuit or the battery. In such a case, please contact official@ibuture.com for help with a repair or part replacement.
Was this article helpful? 0 0

Check if the adapter is original:
1) If the vacuum is used with a third-party adapter, replace it with the original adapter;
2) If the vacuum is used with an original adapter, try using different power sockets.
 
If the problem still exhibits, please contact the customer service team, with pictures or videos, to arrange for a battery pack replacement.
Was this article helpful? 0 1

It may indicate the battery or main body malfunction if the JR500 vacuum shuts down even when fully charged without any prompt.
 
In such a case, please email us at official@ibuture.com with pictures or video so we can arrange to replace the new part.
Was this article helpful? 0 0

1. Check if the adapter is original:
1) If the vacuum is used with a third-party adapter, replace it with the original adapter;
2) If the vacuum is used with an original adapter, try using different power sockets.
 
2. Verify if your JR500 Vacuum Cleaner exhibits the following scenarios:
1) The battery pack and the main body display do not respond during charging;
2) The battery pack flashes red with an E2 warning while charging;
3) The battery pack flashes red with an E3 warning during charging;
If the above scenarios exhibits, kindly contact the customer service team, with pictures or videos, to arrange for a battery replacement.
Was this article helpful? 0 0

1. Check if the blockage icon lights up, if so, clean the vacuum and replace the HEPA filter.
 
2. If the blockage icon doesn't light up, and the battery power dropping to 0% rapidly, contact official@ibuture.com to arrange a replacement of the battery pack.
Was this article helpful? 0 0

Overheating might be caused by blockages or a full dustbin. Here’s what to do:
Step 1: Make sure the air vents aren’t blocked and the filter is clean.
Step 2: Empty the dustbin if it's full and clear out any dust.
Step 3: Check the brush head and other parts to ensure nothing is stuck.
Was this article helpful? 0 0

If the suction is weaker, it might be due to blockages or a dirty filter. Here’s how to fix it:
Step 1: Clean or replace the filter if it’s clogged.
Step 2: Check the hose and airways for blockages and clear them.
Step 3: Make sure the dustbin is emptied regularly for the best suction.
Was this article helpful? 0 0

Check if the adapter is original and try charging in different power sockets.   If the problem still exhibits after finishing the above checking, please contact the customer service to arrange for a battery pack replacement.

Was this article helpful? 0 0

Check if the adapter is original and try charging in different power sockets.   If the problem still exhibits after finishing the above checking, please contact the customer service to arrange for a battery pack replacement.
Was this article helpful? 0 1

It may trigger short circuit or blockage protection, which will directly trigger the shutdown protection if the blockage icon on the display lights up.
Please clean the vacuum and replace the HEPA filter.
Was this article helpful? 0 0

When the battery pack's pressure difference rises, the vacuum may shut down at low power, dropping to 0%.
If this happens, contact official@ibuture.com for a replacement battery.
Was this article helpful? 0 0

Check if the adapter is original and try charging in different power sockets.
 
If the problem still exhibits after finishing the above checking, please contact official@ibuture.com to arrange for a battery pack replacement.
Was this article helpful? 0 0

It may trigger short circuit or blockage protection, which will directly trigger the shutdown protection if the blockage icon on the display lights up.
Was this article helpful? 0 0

This is a situation where the pressure difference in the battery pack increases, and its battery life is shortened. The vacuum cleaner will automatically shut down at a certain power level, and the power level will drop to 0%.
 
In such a case, please contact official@ibuture.com to arrange a new battery.
Was this article helpful? 0 0

Check if the adapter is original and try charging in different power sockets.
 
If the problem still exhibits after finishing the above checking, please contact official@ibuture.com to arrange for a battery pack replacement.
Was this article helpful? 0 1

It may trigger short circuit or blockage protection, which will directly trigger the shutdown protection if the blockage icon on the display lights up.

Was this article helpful? 0 0

This problem is caused by the battery pack's pressure difference increasing. The vacuum cleaner will automatically shut down at a certain power level, dropping to 0%.   In such a case, please contact official@ibuture.com to arrange a new battery.
Was this article helpful? 0 0

Check if the adapter is original and try charging in different power sockets.   If the problem still exhibits after finishing the above checking, please contact official@ibuture.com to arrange for a battery pack replacement.
Was this article helpful? 0 0

It may trigger short circuit or blockage protection, which will directly trigger the shutdown protection if the blockage icon on the display lights up.
Was this article helpful? 0 0

This problem is caused by the battery pack's pressure difference increasing. The vacuum cleaner will automatically shut down at a certain power level, dropping to 0%.   In such a case, please contact official@ibuture.com to arrange a new battery.
Was this article helpful? 0 0

Check if the adapter is original and try charging in different power sockets.   If the problem still exhibits after finishing the above checking, please contact the customer service to arrange for a battery pack replacement.
Was this article helpful? 0 0

It may trigger short circuit or blockage protection, which will directly trigger the shutdown protection if the blockage icon on the display lights up.
Was this article helpful? 0 0

This is a situation where the pressure difference in the battery pack increases, and its battery life is shortened. The vacuum cleaner will automatically shut down at a certain power level, and the power level will drop to 0%.   In such a case, please contact official@ibuture.com to arrange a new battery.
Was this article helpful? 0 0

To clean the filters, follow these steps:
Step 1: Remove the dustbin from the vacuum.
Step 2: Take out the filters from the dustbin.
Step 3: Rinse the filters under running water and let them air dry completely before reinstalling them into the vacuum.
Was this article helpful? 0 0

If you notice reduced suction power, try the following:
Step 1: Empty the dustbin to ensure it's not full.
Step 2: Check the filters and clean them if they are clogged.
Step 3: Inspect the brush head for any hair or debris that might be stuck.
Was this article helpful? 0 0

1. Try to inspect the following parts first:
1) Check if the floor brush bending hose is damaged. If so, contact official@ibuture.com and ask for arrangements to replace the floor brush;
2) Check if there is a large gap between the floor brush and the telescopic tube, and between the telescopic tube and the main port. If so, reinstall them;
3) Check if the bottom cover of the dust cup is damaged or the sealing ring is lifted and out of place, etc. If so, contact official@ibuture.com and ask for arrangements to replace the dust cup;
 
2. If the above mentioned parts are fine, confirm if the vacuum cleaner is air leakage or not:
1) Confirm if there is obvious stuff blocking the floor brush bending tube;
2) Confirm if there is obvious stuff blocking the telescopic tube;
3) Confirm if there is foreign stuff entangled inside and outside the metal filter or there is serious dust accumulation, disassemble the metal filter and clean it;
4) Confirm if the HEPA filter is obviously dusty, if so, clean or replace it.
Was this article helpful? 0 0

To use the BR300 Car Jump Starter, connect the red clamp to the positive terminal of your car battery and the black clamp to a clean, unpainted metal surface. Ensure the jump starter is fully charged, then turn it on and start your car​.
Was this article helpful? 0 1

This BR300 Car Jump Starter has a peak current capacity of 1200A, suitable for petrol vehicles like cars, motorbikes, and boats.
Was this article helpful? 0 0

Connect the red clamp to the positive terminal and the black clamp to a metal part of the engine. Ensure the connections are secure and not near any moving parts before starting your car.
Was this article helpful? 0 0

If the BR400 does not start your car, wait a few minutes and try again. Ensure all connections are correct and the jump starter is fully charged.
Was this article helpful? 0 1

Why Buy From Buture Store

Fast & Free Delivery

Enjoy free shipping on all items. Delivered in 3-7 business days.

Hassle-Free Warranty

Comprehensive 3-year warranty on all Buture items.

30-Day Money-Back Guarantee

Full refund if undamaged Buture goods within 30 days.

Lifetime Customer Support

Always at your service. Reach out anytime from us.