Buture VC10 Cordless Stick Vacuum Cleaner 400W/38KPA

Buture Warranty, Returns, and Refund Policy

At Buture, we prioritize customer satisfaction and stand by the quality of our products. Below are the details of our warranty, returns, and refund policies to ensure a seamless experience for our customers.

Warranty Policy

1. Warranty Period: Buture provides a one-year warranty starting from the date of purchase Customers can register to extend the warranty to 3 years warranty. Register here.

2. Warranty Coverage:

• Product Repair or Replacement: If your product is found to be defective within the warranty period, Buture will repair or replace it at no additional cost.
• Country Restriction: The warranty is valid only in the country of purchase. It becomes void if the product is taken outside the original country or shipped to another country directly from an authorized online purchase.
• Authorized Distributors and Retailers: For products purchased through Buture's authorized distributors and retailers (e.g., Walmart, Costco, BestBuy), quality-related warranty claims are handled by the respective distributor or retailer.

3. Warranty Exclusions: The warranty does not cover:

• Products without sufficient proof of purchase
• Lost or stolen products
• Items that have expired their warranty period
• Non-quality-related issues (after 30 days of purchase)
• Free products
• Repairs through third parties
• Damage from external sources or misuse (e.g., falls, extreme temperatures, water, improper operation)
• Purchases from unauthorized resellers

Returns Policy

1. 30-Day Money-Back Guarantee: Products may be returned for any reason within 30 days of the purchase date for a full refund.

2. Return Conditions:

• Returns must include all accessories
• Items must be in original packaging
• For non-quality related returns, the buyer is responsible for shipping costs
• Returns may be rejected if items do not meet these conditions

3. Return Process:

• Contact Customer Service: To initiate a return, contact our customer service team. Provide your order number and reason for the return.
• Ship the Product: Pack the product securely and ship it to one of the following addresses provided by customer service:
• USA: 
  Address: 530 West St, Braintree, MA 02184
  Phone: 857-269-8799
• Germany: 
  Address: Sonnenkamp 6, Zeven, Deutschland 27404
  Phone: +491637 701862
• Refund Process: After receiving and inspecting the return, we will process your refund within 2-7 business days. Refunds will be issued to the original payment method.

Refund Policy

1. Refund Eligibility:

• Products must be unused and in original condition, with all labels and protective stickers intact.
• Refunds will be processed to the account originally used for the purchase.

2. Partial Refunds:

• Partial refunds may be issued for products that show signs of use, are missing accessories, or are not returned in their original condition.

3. Shipping Costs:

• Buyer Responsibility: If the return is due to non-quality related reasons, the buyer is responsible for the return shipping costs.
• Buture Responsibility: If the return is due to a proven defect, Buture will cover the return shipping costs. When returning items with a prepaid shipping label provided by Buture, Buture takes responsibility for any damage or loss incurred in transit.

4. Unauthorized Returns:

• Costs associated with unauthorized returns (any returns made outside of the approved warranty process) are the responsibility of the buyer.

5. Damage in Transit:

• For non-quality related warranty claims, Buture does not provide refunds for items damaged in transit. The buyer assumes responsibility for any damage or loss incurred in transit for non-quality related returns.

Additional Information

1. Campaign Period Purchases:

• If you purchase products during a campaign period and wish to exchange them, place a new order within 30 days of the original purchase date to receive the same promotional benefits. This offer cannot be combined with other promotions.

2. Contact Us: If you have any questions or need further assistance, please contact our after-sales team:

• Email: official@ibuture.com

We appreciate your understanding and are here to ensure you have a positive experience with Buture products. Your satisfaction is our top priority.