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How do I place an order on your website?

Placing an order is easy and secure! Simply navigate to the product you wish to purchase, click the "Add to Cart" button, and then proceed to checkout. You'll be prompted to enter your shipping information and select a payment method. After reviewing your order details, click "Place Order" to complete the transaction.

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Can I change or cancel my order after placing it?

We aim to process orders as quickly as possible. If you need to change or cancel your order, please contact us within 24 hours of placing the order. While we cannot guarantee that we'll be able to accommodate your request, we'll do our best to make the necessary adjustments

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If you are not satisfied with your purchase from Buture, you can request a return within 30 days of receiving the item. All returned items must be in unworn, unused, and unwashed condition with the original tags attached.To initiate a return, please email us directly, and we will assist you with the process.

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Buyer Responsibility: If the return is due to non-quality related reasons, the buyer is responsible for the return shipping costs.

Buture Responsibility: If the return is due to a proven defect, Buture will cover the return shipping costs. 

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We do not offer direct exchanges. If you want a different product, return your purchase within 30 days for a full refund. Products must be unused and in original condition. Place a new order for the desired item.

If purchased during a promotion, you can reorder under the same promotion within 30 days of the original purchase. For further assistance, please contact us.

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If your return is approved, a full refund will be issued. You can expect the refund to be visible in your account within 5-10 business days. Please note that campaigns or holidays may delay the processing. 

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We accept PayPal, Visa, Mastercard, American Express, Discover, Diners Club, Shop Pay, Apple Pay, Google Pay, Meta Pay, Bancontact, and iDEAL.

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To use a coupon code, follow these steps:Add the desired items to your shopping cart.Proceed to checkout.Enter your coupon code in the "Coupon Code" field.Click "Apply" to apply the discount to your order.Complete the checkout process.

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Yes, you will receive a payment confirmation email after placing your order.

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Within 1-2 business days of placing your order, you will receive a tracking number via email from our courier partner FedEx or UPS containing your package’s tracking information .If you place your order during the weekend or a public holiday, it will be processed the next working day.If your tracking number isn’t updating or working at all, please reach out to us as soon as you can via official@ibuture.com. We can give you the inside info.

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We offer the following shipping methods based on your location:

United States: FEDEX,UPS,USPS

France: GLS

Italy: BRT

Spain: SEUR

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No. Shipping to PO boxes is not available.

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We offer free express shipping on our products. However, if the delivery address is in a remote location, additional shipping costs at standard market rates may apply.

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If your package status shows as delivered but you have not received it, please follow these steps:Verify the shipping address provided for the order.Check with neighbors or other members of your household to see if they received the package on your behalf.Look for a delivery attempt notice, which might indicate that the package was left in a secure location or with a neighbor.If you still cannot locate the package, please contact us at official@ibuture.com with your order details, and we will assist you in resolving the issue.

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After your order is paid, our warehouse requires 1-3 days to process it. Once processed, you will receive a shipment notification email with a tracking number.

Estimated Shipping Time: 3-7 business days.

Delivery may be delayed due to external factors such as extreme weather conditions or technical failures.

During promotional campaigns, delivery times may take longer than usual.

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Follow the steps to check if your battery is certainly ready:

1) Ensure the battery is installed correctly.

2) Verify that the battery volume is within the normal range.

3) Clean the dust cup and all filters, if necessary.

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If your JR700 vacuum displays a "low battery" alert in any battery power, it may indicate a battery malfunction.
 
In such a case, please email us at official@ibuture.com with pictures or videos.
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It may indicate the battery or main body malfunction if the JR700 vacuum auto-turns off consistently without any error code or other alerts.
 
In such a case, please email us at official@ibuture.com with pictures or videos.
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If your JR700 vacuum cleaner displays an "E2" error code, it means you haven't used the original adapter. Please use the original adapter in this situation.
 
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If your JR700 vacuum cleaner shows an "E5", it may indicate a battery malfunction, while showing an "E3" may indicate a main body malfunction.
 
In such a case, please email us at official@ibuture.com with pictures or videos.
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The noise or clunk noise may be the floor brush. Here are two possible reasons:
1. The floor brush may have debris stuck in it, cleaning the floor brush thoroughly.
 
2. The roller brush inside the floor brush or other parts may be deformed and need to be replaced, email at official@ibuture.com with pictures or videos of the issue to arrange a replacement (only for those orders are during the warranty)
 
(Brushes Order Link: Click Link)
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1. Verify if your JR700 Vacuum Cleaner exhibits the following scenarios:
 
1) The battery pack and the main body display do not respond during charging.
2) The battery pack flashes red with an E2 warning while charging.
3) The battery pack flashes red with an E3 warning during charging.
 
2. Check if the adapter is original if your JR700 vacuum shows any of the above scenarios:
1) If the vacuum is used with a third-party adapter, replace it with the original adapter.
2) If the vacuum is used with an original adapter, try using different power sockets.
 
3. If the issue persists after trying all the above solutions, kindly contact the customer service team, with pictures or videos, to arrange for a replacement of the battery pack.
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1. Confirm the Running Time
It's normal for the vacuum cleaner to perform as described below at 3 different suction modes.
· Minimum Suction ≥ 15min
· Medium Suction ≥ 25min
· Maximum Suction ≥ 40min
 
2. Check the Use Period
1) For long-term use with slight draining, it is normal for the battery to decay.
2) For long/short-term use with extremely rapid draining, need to replace the battery (email at official@ibuture.com with pictures or videos of the issue to arrange a replacement).
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This might happen because something is blocking the filter or hose. Here’s how to fix it:
Step 1: Check if the filter or hose is blocked. If it is, clean or replace them.
Step 2: Look for any big debris inside the dustbin and clear it out.
Step 3: Make sure the air filters aren’t blocked. Clean them if needed.
Step 4: Clean the brush head or roller if it has dirt stuck in it.
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Strange noises usually mean something is stuck or clogged. Try this:
Step 1: Check the brush head for any tangled debris and clean it.
Step 2: Look for blockages in the airways and remove them.
Step 3: Empty the dustbin if it's full.
Step 4: Ensure the air filters and brush head are unblocked, clean them if needed.
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The problem could be with the inner electric circuit or the battery. In such a case, please contact official@ibuture.com for help with a repair or part replacement.
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Check if the adapter is original:
1) If the vacuum is used with a third-party adapter, replace it with the original adapter;
2) If the vacuum is used with an original adapter, try using different power sockets.
 
If the problem still exhibits, please contact the customer service team, with pictures or videos, to arrange for a battery pack replacement.
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It may indicate the battery or main body malfunction if the JR500 vacuum shuts down even when fully charged without any prompt.
 
In such a case, please email us at official@ibuture.com with pictures or video so we can arrange to replace the new part.
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1. Check if the adapter is original:
1) If the vacuum is used with a third-party adapter, replace it with the original adapter;
2) If the vacuum is used with an original adapter, try using different power sockets.
 
2. Verify if your JR500 Vacuum Cleaner exhibits the following scenarios:
1) The battery pack and the main body display do not respond during charging;
2) The battery pack flashes red with an E2 warning while charging;
3) The battery pack flashes red with an E3 warning during charging;
If the above scenarios exhibits, kindly contact the customer service team, with pictures or videos, to arrange for a battery replacement.
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1. Check if the blockage icon lights up, if so, clean the vacuum and replace the HEPA filter.
 
2. If the blockage icon doesn't light up, and the battery power dropping to 0% rapidly, contact official@ibuture.com to arrange a replacement of the battery pack.
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Overheating might be caused by blockages or a full dustbin. Here’s what to do:
Step 1: Make sure the air vents aren’t blocked and the filter is clean.
Step 2: Empty the dustbin if it's full and clear out any dust.
Step 3: Check the brush head and other parts to ensure nothing is stuck.
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If the suction is weaker, it might be due to blockages or a dirty filter. Here’s how to fix it:
Step 1: Clean or replace the filter if it’s clogged.
Step 2: Check the hose and airways for blockages and clear them.
Step 3: Make sure the dustbin is emptied regularly for the best suction.
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Check if the adapter is original and try charging in different power sockets.   If the problem still exhibits after finishing the above checking, please contact the customer service to arrange for a battery pack replacement.

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Check if the adapter is original and try charging in different power sockets.   If the problem still exhibits after finishing the above checking, please contact the customer service to arrange for a battery pack replacement.
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It may trigger short circuit or blockage protection, which will directly trigger the shutdown protection if the blockage icon on the display lights up.
Please clean the vacuum and replace the HEPA filter.
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When the battery pack's pressure difference rises, the vacuum may shut down at low power, dropping to 0%.
If this happens, contact official@ibuture.com for a replacement battery.
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Check if the adapter is original and try charging in different power sockets.
 
If the problem still exhibits after finishing the above checking, please contact official@ibuture.com to arrange for a battery pack replacement.
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It may trigger short circuit or blockage protection, which will directly trigger the shutdown protection if the blockage icon on the display lights up.
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This is a situation where the pressure difference in the battery pack increases, and its battery life is shortened. The vacuum cleaner will automatically shut down at a certain power level, and the power level will drop to 0%.
 
In such a case, please contact official@ibuture.com to arrange a new battery.
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Check if the adapter is original and try charging in different power sockets.
 
If the problem still exhibits after finishing the above checking, please contact official@ibuture.com to arrange for a battery pack replacement.
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It may trigger short circuit or blockage protection, which will directly trigger the shutdown protection if the blockage icon on the display lights up.

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This problem is caused by the battery pack's pressure difference increasing. The vacuum cleaner will automatically shut down at a certain power level, dropping to 0%.   In such a case, please contact official@ibuture.com to arrange a new battery.
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Check if the adapter is original and try charging in different power sockets.   If the problem still exhibits after finishing the above checking, please contact official@ibuture.com to arrange for a battery pack replacement.
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It may trigger short circuit or blockage protection, which will directly trigger the shutdown protection if the blockage icon on the display lights up.
Was this article helpful? 0 0

This problem is caused by the battery pack's pressure difference increasing. The vacuum cleaner will automatically shut down at a certain power level, dropping to 0%.   In such a case, please contact official@ibuture.com to arrange a new battery.
Was this article helpful? 0 0

Check if the adapter is original and try charging in different power sockets.   If the problem still exhibits after finishing the above checking, please contact the customer service to arrange for a battery pack replacement.
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It may trigger short circuit or blockage protection, which will directly trigger the shutdown protection if the blockage icon on the display lights up.
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This is a situation where the pressure difference in the battery pack increases, and its battery life is shortened. The vacuum cleaner will automatically shut down at a certain power level, and the power level will drop to 0%.   In such a case, please contact official@ibuture.com to arrange a new battery.
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To clean the filters, follow these steps:
Step 1: Remove the dustbin from the vacuum.
Step 2: Take out the filters from the dustbin.
Step 3: Rinse the filters under running water and let them air dry completely before reinstalling them into the vacuum.
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If you notice reduced suction power, try the following:
Step 1: Empty the dustbin to ensure it's not full.
Step 2: Check the filters and clean them if they are clogged.
Step 3: Inspect the brush head for any hair or debris that might be stuck.
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1. Try to inspect the following parts first:
1) Check if the floor brush bending hose is damaged. If so, contact official@ibuture.com and ask for arrangements to replace the floor brush;
2) Check if there is a large gap between the floor brush and the telescopic tube, and between the telescopic tube and the main port. If so, reinstall them;
3) Check if the bottom cover of the dust cup is damaged or the sealing ring is lifted and out of place, etc. If so, contact official@ibuture.com and ask for arrangements to replace the dust cup;
 
2. If the above mentioned parts are fine, confirm if the vacuum cleaner is air leakage or not:
1) Confirm if there is obvious stuff blocking the floor brush bending tube;
2) Confirm if there is obvious stuff blocking the telescopic tube;
3) Confirm if there is foreign stuff entangled inside and outside the metal filter or there is serious dust accumulation, disassemble the metal filter and clean it;
4) Confirm if the HEPA filter is obviously dusty, if so, clean or replace it.
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To use the BR300 Car Jump Starter, connect the red clamp to the positive terminal of your car battery and the black clamp to a clean, unpainted metal surface. Ensure the jump starter is fully charged, then turn it on and start your car​.
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This BR300 Car Jump Starter has a peak current capacity of 1200A, suitable for petrol vehicles like cars, motorbikes, and boats.
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Connect the red clamp to the positive terminal and the black clamp to a metal part of the engine. Ensure the connections are secure and not near any moving parts before starting your car.
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If the BR400 does not start your car, wait a few minutes and try again. Ensure all connections are correct and the jump starter is fully charged.
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